Skip to content

New Patients

Our friendly and professional team pride themselves on helping you achieve your healthiest, most beautiful smile. From the moment you enter our practice, to the minute you leave, we want to ensure that your experience at Red Hill Dental has been an extremely positive one. That’s why we go above and beyond to provide patients with a calming, relaxing and supportive environment, whilst our gentle approach to dentistry is second to none.

You’ll love our wide range of high-quality dental treatments to suit your every need, including our comprehensive list of cosmetic and general dental services.

Personalised Dental Care and Comfort

We understand some patients may not look forward to visiting the dentist, due to feelings of uneasiness, anxiety, or stress. At Red Hill Dental, however, you’ll find we equip with you everything necessary to make your experience comfortable and enjoyable. These additional options include:

  • Relaxing background music: sit back in the waiting room and tune out with our relaxing soundtrack.
  • Child-friendly visits: Our dedicated children’s activity room keeps your child entertained and comfortable during your visit.
  • Pillows & blankets for extra comfort: To keep you warm and relaxed in the dental chair, we provide pillows and blankets.
  • Flat-screen, smart TV: To take your mind off your dental procedure, you can sit back and focus on the TV on the ceiling.

Helping Patients with Dental Anxiety

We all experience treatment-related anxiety from time to time. For some patients, however, their dental anxiety or phobia may be so severe that they find it extremely uncomfortable or upsetting to visit the dentist for treatment.

Whether your dental anxiety is moderate or more severe, we provide a number of options to reduce any fear or discomfort you may experience during treatment. We are also happy to discuss your feelings, concerns and needs to help you better manage or lessen your anxiety.

Additionally, our professional team offer trusted and effective pain management options to reduce any discomfort dental treatment may cause. These include:

  • Nitrous oxide (Laughing Gas) is available to help alleviate anxiety to ensure your dental treatment is a comfortable experience.
  • Topical anaesthetic applied to the gums to reduce the discomfort of an injection.
  • Local anaesthetic as a numbing agent injected into specific areas of the gum to prevent discomfort during dental procedures.

What to Expect at Your First Visit

Medical History Form: We advise new patients to arrive around 10 minutes early to their first appointment, as we provide them with a medical history form to be filled-in prior to their consultation. Alternatively, you are able to download and complete the form by clicking on the links provided. You can then email your completed form to us or bring it with you on the day to save time.

Appointment duration: Your first appointment will take approximately one hour and during this time our dentist will thoroughly examine your mouth, including taking oral photographs and x-rays. Your results will then be discussed with you to help you better understand your oral health needs. If time permits, you will also receive a clean to remove excess tartar and stain build-up.

SMS appointment reminders: As a courtesy we send a SMS reminder three weeks before your confirmed booking, and again one week prior to your appointment time. Please respond to our SMS by replying Yes to confirm or call us to reschedule.

Routine Check-up & Clean: As our appointment schedule can get very busy, most of our patients like to pre-book their routine dental check-up & clean six months in advance. We will send you an email on the date that the appointment is made, and a SMS reminder three weeks prior to your appointment. Please contact our office at your earliest convenience if you need to reschedule so we may offer the appointment to a patient in need.

Treatment estimates: We will provide you with a written treatment details and estimates for the treatment. Please note the quote is only valid for 3 months.

Cancellation policy: We respectfully request that you provide 48 hours notice should you need to reschedule or cancel your appointment time. If less than 48 hours notice is provided, we will ask for a $50 deposit to secure your next appointment. This deposit is then credited to your account and deducted from your first invoice.

Want to Learn More?

We love welcoming new patients to our Paddington dental practice and encourage you to contact us today to schedule your first consultation with our gentle, friendly, and professional team.


Red Hill Dental | (07) 3368 3555